Skip to Content

COMPANY RETURN POLICY

At [Your Company Name], customer satisfaction is our priority. We strive to provide high-quality home and kitchen appliances, ensuring you get the best products for your needs. If you are not completely satisfied with your purchase, we offer a 24 Hours Return Policy under the following conditions:

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be returned within 24 hours from the time of delivery or purchase.
  • The product must be unused, undamaged, and in its original packaging with all included accessories, manuals, and warranty cards.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.
  • Returns are only accepted for products that are defective, damaged upon arrival, or incorrect due to a company error.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged products (unless they arrived defective or damaged).
  • Items with missing accessories, packaging, or labels.
  • Clearance, sale, or final sale items.
  • Personal care products and hygiene-sensitive items (e.g., blenders, juicers, and food processors) once used.
  • Customized or special-order items.
  • Products without a valid proof of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Reach out to our customer service team via WhatsApp on 07033231528 within 24 hours of receiving your order. Provide your order number, product details, and reason for the return.
  2. Approval & Instructions – If your return request is approved, we will provide you with the return shipping details or instructions for in-store returns.
  3. Return the Product – Securely pack the item in its original packaging and ship it to the provided return address. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Inspection & Refund/Exchange – Upon receiving the returned item, our team will inspect it to verify its condition. If approved, you will receive either:
    • A replacement or exchange for a similar item.
    • A store credit for future purchases.
    • A refund (processed within 2-3 business days) via the original payment method.

4. Defective or Damaged Items

If you receive a defective or damaged product, notify us within 24 hours of delivery. We may request photos or a video of the item for verification. If confirmed, we will arrange a replacement, repair, or full refund at no extra cost to you.

5. Exchange Policy

  • Exchanges are only permitted for defective or incorrect items.
  • If you want to exchange an item for a different model or product, you must return the original product (meeting all return criteria) and place a new order.

6. Refund Policy

  • Refunds are processed within 2-3 business days after the returned item is inspected and approved.
  • The refund will be issued via the original payment method.
  • If paid in cash, refunds will be processed as store credit or direct bank transfer.

7. Important Notes

  • Returns that do not meet the above conditions may be rejected or subject to a restocking fee.
  • If a returned product is found to have been used, damaged, or tampered with, a partial refund or no refund may be issued.
  • We reserve the right to modify this return policy at any time to improve our services.

For any questions or concerns regarding returns, please contact our customer support on +2347033231528

Thank you for shopping with Maxmall.ng! We appreciate your trust in our products.